Social housing tenant looking to report heating issues to the Housing Ombudsman, via the regulator website or past to PO Box 152, Liverpool L33 7WQ
Image details
Contributor:
Tony Smith / Alamy Stock PhotoImage ID:
2T267JDFile size:
57.1 MB (1.2 MB Compressed download)Releases:
Model - no | Property - noDo I need a release?Dimensions:
5472 x 3648 px | 46.3 x 30.9 cm | 18.2 x 12.2 inches | 300dpiDate taken:
17 October 2023Location:
PO Box 152, Liverpool L33 7WQMore information:
Our vision is to improve residents’ lives and landlords’ services through housing complaints. All local authorities and registered social housing providers are required to be members of the Housing Ombudsman Scheme. We also have several private landlords and letting agents who have joined voluntarily. The Housing Ombudsman Scheme sets out our role, what complaints we can consider and the obligations of our members. We are an executive non-departmental public body, sponsored by the Department of Levelling Up, Housing and Communities. The Framework Document sets out the respective responsibilities and accountability of the Housing Ombudsman, the Secretary of State and officials within the Department. What we do We investigate complaints and resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents). Investigating these complaints is a free, independent, and impartial service and this work is funded by annual landlord subscription fees. We work with the Local Government and Social Care Ombudsman (LGSCO) and the Regulator of Social Housing, under a memorandum of understanding, to agree a common approach to collaborative working. We have included the LGSCO and the regulator's Memorandum of Understanding documents if you’d like to know more. Who we are We are made up of three directorates: Quality, Engagement and Development Dispute Support & Resolution Finance and Corporate Services These teams are supported by our Senior Leadership Team (SLT) and Operational Leadership Team. We collaborate with an Audit and Risk Assurance Committee (ARAC), an Advisory Board and an Independent Reviewer of Service Complaints to support our activities, encourage external perspectives and continually improve our performance.